Job Description

• Be customer obsessed.
• Manage each contact interaction with our customers’ satisfaction as your number one priority.
• Identify customers’ needs, clarify information, research every issue and provide solutions.
• Inform customer by explaining procedures; answering questions; providing information.
• Deliver on commitments, do what you say you will do.
• Resolve the customer issue same day, at most within 24 hours.
• Always provide correct information to the customer.  Listen carefully to understand the true customer question.
• Interact with customer by asking probing questions to identify customer needs and properly solution

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience.
• Excellent verbal and written communication skills.
• Utilize various online systems to satisfy customer concerns
• Bilingual (Spanish/English)
• Ability to ask probing questions and problem resolution skills.
• Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
• Ability to follow instructions for specific customer resolutions tasks. 
• Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
• Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
• Ability to read, write, speak and understand the English language in a business environment.
• Experience in a call center industry preferred.
• Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
• Ability to work in multiple online systems at once

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