### Role Overview
We’re hiring a **Customer Service Manager** to own customer communication across email, text, phone, and paid ad comments. This role requires someone confident, emotionally intelligent, and culturally aware — especially when engaging in ad comments where “guy culture” and brand tone matter.
Your goal is to create genuine conversations, protect brand reputation, and turn customer feedback into actionable insights.
### Key Responsibilities
* Handle customer support via:
* Email
* SMS/Text
* Phone calls
* Moderate and engage in **paid ad comments**:
* Respond professionally while matching brand tone
* Understand and navigate “guy culture” interactions
* Proactively survey customers to:
* Gather feedback
* Understand objections and buying behavior
* Create authentic conversations, not robotic replies
* Process refunds and manage subscription cancellations
* Identify recurring issues and report insights to the team
### Requirements
* Experience in customer support for e-commerce or DTC brands
* Strong written and verbal communication skills
* Comfortable engaging publicly in ad comments
* Calm, solution-oriented mindset
* High emotional intelligence and brand awareness
### Nice to Have
* Experience with subscription-based products
* Familiarity with helpdesk tools (Gorgias, Zendesk, etc.)
...Description Assist with filling and/or packaging orders in a warehouse setting. Help maintain the warehouse and inventory of products... ...trucks and install strapping, bracing, or padding to prevent shifting or damage in transit, using hand tools. Conveys materials...
...Mobile, Alabama seeking OB/GYN Enjoy all the amenities this coastal town has to offer. Join established private group looking due to growth and offering partnership track. Competitive compensation plus comprehensive benefits package. Eric Rubin National...
...learning new technologies and working with evolving energy equipment. Interest or familiarity with geothermal drilling, the digital oilfield, or Industry 4.0 concepts. General knowledge or curiosity about oilfield equipment and trade skills. Competitive...
...Tool & Die / Mold Maker Pay: $25-38/hr (based on experience level) Shift: Days Description: ~ The Tool & Die/Mold Maker will support Product Manufacturing by constructing and repairing molds and machine parts using experience, skill and good judgment....
...Share your love of performing arts and musical theater by working in partnership with our Theater Director to direct two fully-staged musicals as part of our popular Theater program for children entering grades 4 - 8 this summer. Camp Kaleidoscope, the JCC summer day camp...